Refund Policy
Overview
Our refund and return policy is valid for 5 days. If more than 5 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of goods are exempt from being returned:
Perishable goods such as food, flowers, newspapers, or magazines
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases
Other non-refundable items include:
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not yet received your refund:
Check your bank account again.
Contact your credit card company (it may take some time before your refund is officially posted).
Contact your bank (there is often a processing delay).
If you have done all of this and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at {email address} and ship your item to: {physical address}.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.